Service Manager, Learning and Development

Trinity Life Sciences

2d • $85,000 - $105,000

About The Position

We're committed to bringing passion and customer focus to the business. About TGaS Advisors Founded in 2003 under the simple mantra of “How do other pharmaceutical companies do ‘it’?”™, TGaS® Advisors is a fast-growing management advisory firm that focuses on providing comprehensive commercial benchmarking and advisory solutions to pharmaceutical commercial operations areas of Sales, Marketing, and Managed Markets. TGaS utilizes its proprietary Pharmastance® benchmarking methodology to provide strategic and tactical advice to pharmaceutical professionals concerning important business decisions and operations. TGaS also has a number of additional fact-based advice solutions which Clients utilize in making decisions. TGaS has been able to rapidly carve out a unique position in the market for its advisory services while creating a breadth and depth to the solutions it markets to the Pharmaceutical Industry. TGaS is currently run by a seasoned Leadership Team, each with 20 + years of Pharmaceutical Industry experience. The Service Manager supports the LD Solution Research team, driving the discovery, development, and delivery of learning and development solutions for pharmaceutical clients. This role combines client-facing engagement, solution research, advisory, and benchmarking to address clients’ strategic education and development needs. The Service Manager role includes both managerial and hands-on responsibilities:

Requirements

• Bachelor’s degree required; areas of focus such as Life Sciences, Education, Organizational Development, Computer Science/ Systems or Learning Technology or related field.
• 3–5 years of experience in pharmaceutical L&D, research, benchmarking, or solution design; experience in a research or advisory setting preferred.
• Prior client experience and demonstrated engagement expertise required.
• Demonstrated track record of managing research projects and designing/delivering L&D solutions for the pharmaceutical industry.
• Experience in survey design/implementation, benchmarking analysis, and translating research into client solutions.
• Proficiency with analytical and presentation tools, including Excel, PowerPoint, Power BI, Tableau, and research databases.
• Excellent verbal/written communication skills, with proven experience presenting to client executives and stakeholders.
• Comfort interfacing with all client organization levels and working in a collaborative, team-oriented environment.
• Strong consulting, problem-solving, and time management skills; ability to organize complex findings into clear, actionable client recommendations.

Responsibilities

• Practice Product Development (20%) Work with L&D and research teams to support and execute client-focused research programs aimed at delivering innovative L&D solutions. Identify unmet L&D needs in the pharmaceutical sector and drive the development or improvement of relevant solutions. Participate in planning, supporting L&D solution design, and standardizing content for client-facing deliverables. Contribute to proposal presentations, solution documentation, and maintaining a knowledge base of best practices
• Client Benchmarking Engagements and Related Projects (30%) Capture and process client requirements, collect data, and deliver client-specific research and benchmarking reports. Ensure timely completion and delivery of all client-facing L&D deliverables, implementing project management best practices. Monitor project timelines, milestones, and client commitments to ensure satisfaction and value delivery.
• Advisory Services (30%) Provide ongoing client engagement and support for advisory services, including post-project follow-up, tailored insights, and on-demand consultative services. Produce and present research findings, benchmarking insights, and recommendations for client summits, workshops, or webinars. Serve as the primary contact between clients and operational teams to maximize solution value and ensure that research findings are practical and actionable. Support the design and quality control of client-executive deliverables, including insight briefs, presentations, and content reviews.
• Operations and Analytics (20%) Create and deliver accurate, data-driven L&D solutions using advanced analytics and learning research methods. Identify trends, synthesize insights, and provide actionable recommendations based on industry data, benchmarking surveys, and solution performance. Enhance analytics and benchmarking tools/automation to improve accuracy, speed, and client value. Serve as the subject matter expert for research databases, identifying opportunities for deeper client impact and solution refinement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees