Learning and Development Manager

Landmark Hospitality•Plainfield, NJ

About The Position

The Manager of Learning & Development is responsible for executing and continuously improving the company’s training, development, and hiring programs across a multi-unit events, restaurant and hotel organization. This role blends hands-on learning & development leadership, ensuring teams are well-trained, leaders are developed internally, and the organization consistently attracts and retains high-quality talent at both the hourly and management levels. This position is ideal for a people leader who thrives in a fast-paced hospitality environment and enjoys building practical, scalable programs that directly support operations.

Requirements

3+ years of experience in Learning & Development or Training leadership, preferably within hospitality, restaurants, events, or service-based organizations.
Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously.
Comfortable facilitating training sessions and working directly with managers and frontline teams.
Strong communication and interpersonal skills.
Ability to work at Homebase as well as to support field operations across the company portfolio.

Nice To Haves

Multi-unit restaurant or hospitality group experience.
Exposure to leadership development or management training programs.
Familiarity with New Jersey and Pennsylvania labor market dynamics.
Experience supporting growth or operational change initiatives.

Responsibilities

Execute and manage company-wide L&D programs aligned with operational needs, brand standards, and growth plans.
Own onboarding programs for hourly, management, and corporate employees, ensuring consistency across locations.
Design and facilitate leadership development programs for supervisors and managers.
Partner with Operations, Culinary, Events, Hotel and corporate teams to identify skill gaps and training priorities.
Develop and maintain training content related to: Service and operational standards Leadership and people management Compliance and required training (harassment prevention, wage & hour, food safety, etc.)
Manage learning platforms and tools (LMS, digital training resources, internal documentation).
Track and report on training effectiveness using metrics such as retention, promotion rates, completion rates, and performance feedback.
Partner with operations and events leaders to understand staffing needs and hiring timelines. Track recruiting metrics such as time-to-fill, turnover trends, and hiring volume.
Support and scale a train-the-trainer model across locations.
Partner closely with company leadership on performance management, employee engagement, and retention initiatives.
Collaborate with Operations leadership to ensure training programs are practical, relevant, and operationally sound.
Support company culture initiatives and values-based training.
Ensure all training and hiring practices comply with applicable labor laws and company policies.