Service Manager, E-invoicing

Thomson Reuters • Frisco, TX

2d • Hybrid

About The Position

In this opportunity as a Service Manager, you will: The Service Manager role at Pagero is highly variable and includes diverse responsibilities. You will work together with Pageros strategic customers in different phases of the life cycle. The Service Manager is the cohesive link in ongoing project between sales, customers and the project team and has great opportunities to influence and make decisions. As a Service Manager you are also responsible for ensuring that the customer’s interest is taken care of throughout the customer journey. You’re the customer’s natural partner. You understand and get familiarized with the customer’s core business and will guide your customers to the best solution in the Pagero platform acting as the expert on Pagero Services.

Requirements

• You have experience in leading project teams or working as a Success/Service Manager
• You have a commercial vein and enjoy working side by side with the company’s sales representatives.
• You can communicate with both a technical and non-technical receiver.
• You have at least 3 years’ experience of project management within the IT sector.
• You have experience from integration projects.
• You have an Academic degree with a focus on IT or Information System or similar work experience.
• You are a customer focused team player.
• You have a technical understanding and the ability to act as a knowledge advisor.
• You have very good understanding of the flows of data and information.

Nice To Haves

• Knowledge of Order to Cash (OTC) and/or Purchase to Pay (P2P) processes.
• Education in Project Management - certification is a bonus.
• Sense of responsibility and accountability.
• Additional language skills is a bonus.
• Experience working on international projects and/or as a consultant in customer implementation projects.

Responsibilities

• Leading large and/or complex engagement/projects.
• Success planning and strategy to reach agreed objectives.
• Status reporting.
• Project Management in general
• Project planning and steering toward milestones.
• Resource allocation for projects.
• Guiding the customer to best practice solutions.
• Proactively developing the customers use of the Pagero services.
• Business Analysis of new markets, countries, or services.
• Presales guidance for assigned customers.
• Leading Workshops with customers.
• Internal improvement initiatives

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees