Service Manager – Commercial Roofing
About The Position
The Service Manager is responsible for leading and strengthening the service department operating system, with clear ownership of planning, WIP management, scope discipline, customer commitments, and day-to-day execution while supporting continued service and maintenance growth. This is a leadership and systems role, not a project-only or field-only position. The Service Manager ensures service work is planned, priced, scheduled, executed, and closed out in a disciplined, repeatable way. This role requires a self-directed leader who takes ownership, sets direction, and executes without the need for close oversight.
Requirements
- Commercial roofing or comparable construction/service leadership experience.
- Strong understanding of service execution, scheduling, and field operations.
- Proven ability to plan work, manage WIP, and enforce standards.
- Comfortable making prioritization decisions and holding others accountable.
- Able to operate calmly in a high-volume, fast-response environment.
Nice To Haves
- Experience leading an established service or operations team and improving performance through structure, planning, and accountability.
- Exposure to service estimating or service sales support.
- Familiarity with CRM, scheduling tools, and job-cost tracking.
Responsibilities
- Service Planning & WIP Ownership
- Scope of Work & Estimating Discipline
- Execution Leadership (Field & Office Alignment)
- Customer Management & Communication
- Financial & Closeout Responsibility
- Service Growth Enablement (Near-Term Support, Long-Term Structure)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
