Commercial Roofing Service Manager
About The Position
At Nations Roof, we don’t just install and service roofs—we build long-term partnerships with our customers and invest in the people who make our success possible. As one of the largest and fastest-growing commercial roofing contractors in the United States, Nations Roof offers stability, growth, and career advancement opportunities that go far beyond a single role. Our Tualatin, OR branch is seeking a motivated and experienced Service Department Manager to lead and grow our service operations across the Greater Portland area. This is a key leadership position with direct impact on operational performance, customer satisfaction, and profitability. The Service Department Manager oversees all day-to-day operations of the service department, including scheduling, dispatch, technician leadership, customer communication, and financial performance. This role requires a strong leader who can manage multiple priorities in a fast-paced environment while maintaining high standards of safety, quality, and customer service. The ideal candidate brings experience in roofing or construction services, excels at leading teams, and is passionate about delivering exceptional service and results. This is an exciting opportunity to take ownership of a growing service department within a well-established organization backed by the strength and resources of Nations Roof. If you are a hands-on leader who thrives in a fast-paced service environment and wants to make a meaningful impact, we want to hear from you.
Requirements
- Experience in roofing, construction, estimating, or a related service-based industry.
- Proven leadership and team management experience.
- Strong communication, organization, and customer-service skills.
- Ability to read and interpret roofing reports, scopes of work, and service documentation.
- Proficiency with scheduling software, CRM systems, and standard office tools.
- Strong problem-solving skills and sound decision-making ability.
Responsibilities
- Manage daily service department operations to ensure efficiency, quality, and safety.
- Oversee scheduling, dispatching, and coordination of service technicians and jobs.
- Lead, coach, and develop service technicians to drive performance and professional growth.
- Ensure compliance with company policies, safety standards, and industry best practices.
- Act as a primary point of contact for customers regarding service requests, estimates, and updates.
- Maintain proactive, professional communication to ensure a high level of customer satisfaction.
- Address service-related issues and resolve concerns promptly and effectively.
- Coordinate with suppliers, vendors, and internal teams to maintain efficient job flow.
- Track service department budgets, performance metrics, and profitability.
- Review service reports, scopes of work, and job documentation for accuracy.
- Identify opportunities for process improvement and implement best practices to improve efficiency and margins.
Benefits
- Company vehicle or vehicle allowance.
- Medical, Dental, and Vision insurance.
- 401(k) plan with company contribution.
- Paid Holidays and Paid Time Off (PTO).
- Career development and advancement opportunities.
- Supportive, team-oriented work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
