Commercial Roofing Service Manager

NATIONS ROOF LLC•Omaha, NE

8d•$75,000 - $100,000

About The Position

At Boone Brothers Roofing, a proud Nations Roof Company, we don’t just repair and maintain roofs — we build lasting relationships with our customers and communities. As part of one of the largest and fastest-growing commercial roofing contractors in the U.S., we offer more than a job — we offer a long-term career with stability, growth, and opportunity. We are seeking an experienced and driven Service Department Manager to lead and grow our service division. This role is critical to ensuring operational excellence, customer satisfaction, and profitability within our service operations. The Service Department Manager is responsible for overseeing all day-to-day operations of the service department, including scheduling, dispatching, technician management, customer communication, and financial performance. This position requires strong leadership, organizational skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate has experience in roofing or construction services, excels at leading teams, and is committed to delivering high-quality service and outstanding customer experiences.

Requirements

Experience in roofing, estimating, construction, or a related service-based industry.
Proven leadership and team-management skills.
Strong communication and customer-service abilities.
Ability to read and interpret roofing reports, scopes, and service documentation.
Familiarity with scheduling software, CRM systems, and standard office tools.
Highly organized with strong problem-solving and decision-making skills.

Responsibilities

Manage daily operations of the service department to ensure efficiency, quality, and safety.
Oversee scheduling, dispatching, and coordination of service jobs and technicians.
Lead, coach, and support service technicians to drive performance and professional growth.
Ensure compliance with safety standards, company policies, and industry best practices.
Serve as a primary point of contact for customers regarding service needs, estimates, and project updates.
Maintain proactive and professional communication to ensure customer satisfaction.
Address service issues and resolve concerns in a timely and effective manner.
Work closely with suppliers, vendors, and internal teams to maintain efficient job flow.
Track service department performance, budgets, and profitability.
Review service reports, scopes of work, and job documentation for accuracy.
Identify opportunities for process improvements and implement best practices to enhance efficiency and margins.