Service Management Ops Analyst Intern (Summer 2026)
About The Position
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: The Clorox Company Internship Program is a 10-week summer experience that runs from June through August. Interns are provided meaningful work assignments designed to provide perspective and practical work experience highlighting what you would do in a similar role following completion of your degree and working at the company on a regular, full-time basis. Through the course of the summer, interns participate in: Formal, 3-day orientation & program kick off in California with interns from all functions Peer-level mentorship and connection points with functional and company executives Personal project to be presented to leadership team their last week Participate in function socials and professional development Clorox Intern Program benefits include: Round trip airfare from school/home location to work location Housing and/or transportation stipend Medical & mental health benefits + 50% off selected products Participation in Clorox 401k Our interns also get to enjoy Clorox’s commitment to a work-life balance through social events and the company-wide policy of half-day Fridays throughout the summer. Join our Configuration Management team as a CMDB 360 Intern! This role offers hands-on experience in IT service management and infrastructure mapping. You’ll dive into key initiatives that enhance system reliability and visibility, contributing to projects that shape how we manage and optimize our technology landscape. Get ready to learn, innovate, and make an impact on critical IT processes! In this role, you will: As a CMDB 360 Intern, you will collaborate with our team to support key initiatives within our Configuration Management (CMDB 360) program. You’ll gain hands-on experience in IT service management and infrastructure mapping while contributing to projects that improve data accuracy, system visibility, and operational efficiency across the organization.
Requirements
- Eligible candidates include rising juniors, rising seniors, and master’s students currently pursuing a degree in engineering or a related field.
- Minimum GPA of 3.0 or higher
- Familiarity with Data Foundations
- Strong willingness to learn and adapt quickly
- Strong problem-solving skills and attention to detail.
- Ability to work independently while collaborating effectively within a team.
- Clear written and verbal communication skills.
- Adaptability and eagerness to learn new tools, technologies, and methodologies.
- Interest in learning IT Service Management, ITIL, and CMDB Concepts.
Responsibilities
- Business Application Documentation and Attestation Assist in identifying and documenting business applications Ensuring accurate representation within the CMDB and Asset Management systems by supporting our new guided attestation.
- Dependency Mapping Across Infrastructures: Support the establishment of application and infrastructure dependencies across diverse environments, contributing to a comprehensive service topology.
- Automation and Reconciliation Rules: Participate in the design and validation of automated ingestion processes Help maintain CMDB integrity through reconciliation rules
- Service Operations Integration: Gain practical understanding of how CMDB data supports core ITIL practices, including:
- Incident Management: Leveraging CMDB insights to improve incident resolution and root cause analysis.
- Major Incident Management: Supporting rapid response and impact assessment through accurate configuration data.
- Change Management: Enhancing change planning and risk assessment by integrating CMDB data into change workflows.
- Professional Development This internship will provide exposure to enterprise-level service management tools, methodologies, and cross-functional collaboration. You'll develop skills with real-world application in technical documentation, data analysis, and process improvement, while gaining insight into the strategic role of CMDB in IT operations.
Benefits
- Round trip airfare from school/home location to work location
- Housing and/or transportation stipend
- Medical & mental health benefits + 50% off selected products
- Participation in Clorox 401k
- Competitive compensation
- Generous 401(k) program in the US and similar programs in international
- Health benefits and programs that support both your physical and mental well-being
- Flexible work environment, depending on your role
- Meaningful opportunities to keep learning and growing
- Half-day Fridays, depending on your location
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What This Job Offers
Job Type
Full-time
Career Level
Intern
