Service Loyalty Coordinator - Audi Las Vegas

United Fidelity Bank • Las Vegas, NV

1d • Onsite

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with customers, and schedules appointments for the Service Department. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers. With a nationwide network of dealerships, AutoNation provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through its DRV PNK mission, the company has raised over $40 million for cancer-related causes, demonstrating a commitment to making a positive difference in the lives of its Associates, Customers, and communities. AutoNation is dedicated to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds. The company values innovation, teamwork, and a commitment to positive impact, currently undergoing a multi-year digital transformation to revolutionize the automotive industry.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills

Nice To Haves

• 6-12 months previous work experience
• Previous industry experience

Responsibilities

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED