Service Line Quality Director
About The Position
Partner with service line leaders to develop and implement enterprise-wide quality strategies. Convene and coordinate work across service lines, ensuring teams receive support for quality initiatives. Actively partner with existing teams and stakeholders to foster collaboration and leverage established expertise. Align improvement efforts with organizational priorities, including patient safety, experience, and clinical outcomes. Lead initiatives to improve performance in national reputation programs (e.g., U.S. News & World Report, Leapfrog, CMS Star Ratings). Identify opportunities to reduce unnecessary resource utilization and promote efficiency in care delivery. Explore and implement innovative solutions, including artificial intelligence, to enhance quality improvement and operational efficiency. Partner with Medical Staff Services to standardize credentialing, privileging, and peer review processes in specialties, across Divisions. Influence clinical quality and financial performance in value-based contracts, collaborating with medical group, population health, and finance teams. Lead efforts to reduce preventable harm events and promote a culture of safety and continuous learning using high reliability organizing (HRO) principles.
Requirements
- Bachelor’s degree in healthcare, nursing, public health, or related field required. Master’s degree preferred.
- Nursing Licensure
- Minimum 7 years of progressive experience in healthcare quality, performance improvement, or clinical operations.
- Proven ability to lead cross-functional teams and drive strategic initiatives.
- Deep understanding of quality frameworks, regulatory requirements, and value-based care.
- Strong analytical, communication, and stakeholder engagement skills.
- Familiarity with clinical documentation improvement (CDI), registries, and abstraction processes.
- Certification in Lean, Six Sigma, CPHQ, or similar preferred.
- Ability to sit for extended periods
- Operates all equipment necessary to perform the job
- Fully remote
Responsibilities
- Partner with service line leaders to develop and implement enterprise-wide quality strategies.
- Convene and coordinate work across service lines, ensuring teams receive support for quality initiatives.
- Actively partner with existing teams and stakeholders to foster collaboration and leverage established expertise.
- Align improvement efforts with organizational priorities, including patient safety, experience, and clinical outcomes.
- Lead initiatives to improve performance in national reputation programs (e.g., U.S. News & World Report, Leapfrog, CMS Star Ratings).
- Identify opportunities to reduce unnecessary resource utilization and promote efficiency in care delivery.
- Explore and implement innovative solutions, including artificial intelligence, to enhance quality improvement and operational efficiency.
- Partner with Medical Staff Services to standardize credentialing, privileging, and peer review processes in specialties, across Divisions.
- Influence clinical quality and financial performance in value-based contracts, collaborating with medical group, population health, and finance teams.
- Lead efforts to reduce preventable harm events and promote a culture of safety and continuous learning using high reliability organizing (HRO) principles.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
