Service Line Manager - Seasonal Programs
About The Position
This hybrid individual contributor role combines service line ownership with operational enablement. You will lead the financial performance, pricing strategy, and growth of our Décor service line across participating branches while also strengthening administrative capability through structured training, process standardization, and resource development. Because the Décor service line operates seasonally, this role is intentionally designed to provide year-round strategic impact. During peak décor seasons, you will focus on driving revenue, margin, pricing, and operational execution. During off-season periods, you will concentrate on administrative training initiatives, process improvement efforts, and program development that strengthen overall branch performance and consistency. This is a high-impact role designed for a business-minded operator who thrives in both strategy and execution. You will influence performance across multiple branches, partner cross-functionally with Sales, Operations, Finance, Marketing, IT, and Continuous Improvement, and help scale programs in a rapidly growing organization.
Requirements
- Bachelor’s degree, preferably in Business, Operations, Finance, or related field, or equivalent hands-on experience
- 5+ years of experience in operations, service line management, or multi-branch business leadership
- Demonstrated experience with budgeting, forecasting, pricing strategy, or P&L oversight
- Strong analytical skills with the ability to interpret revenue, margin, and productivity metrics
- Experience leading cross-functional initiatives or rolling out new processes or programs
- Ability to influence performance across multiple teams without direct supervisory authority
- Strong communication skills and ability to operate with high energy and initiative
- Willingness to travel approximately 20 to 30%
Nice To Haves
- Experience in seasonal, field-based, or multi-branch service organizations
- Experience developing training materials, SOPs, or onboarding programs
- Exposure to LMS platforms or structured training environments
- Experience supporting administrative or office management teams
Responsibilities
- Own revenue, margin, and performance outcomes for the Décor service line
- Analyze seasonal financial performance and identify opportunities to improve pricing, margin, and RPH
- Develop annual pricing recommendations and coordinate system updates
- Support forecasting, budgeting, and financial planning
- Lead early-buy product ordering and vendor coordination
- Support new branch décor launches and expansion planning
- Partner with Sales on RFP evaluation and bid development
- Monitor branch production progress and provide consultative operational guidance
- Establish and manage the annual décor calendar, including renewals and year-end processing
- Drive growth initiatives across décor, landscape lighting, and related seasonal programs
- Develop and maintain structured onboarding curriculum for administrative roles
- Document and standardize administrative workflows, billing processes, scheduling standards, and reporting expectations
- Support migration of training materials into LMS platforms and structured learning pathways
- Deliver virtual and in-person training sessions for branch administrative teams
- Provide guidance on key administrative KPIs including AR aging, reporting accuracy, and scheduling performance
- Identify recurring process gaps and recommend improvements to leadership
- Serve as a consultative resource for branch office teams seeking operational consistency and performance improvement
Benefits
- health and dental
- paid time off
- vehicle program
- bonus plan
- matched 401(K)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
