Service Lane Manager
About The Position
NOW HIRING: SERVICE LANE MANAGER Dodge of Monroe - a Busy Chrysler • Dodge • Jeep • Ram Dealership | High Volume | High Opportunity If you thrive in a fast-paced, customer-focused environment and know how to lead a service lane and sell like a pro — we want to talk to you. We’re a high-volume CDJR dealership with a strong reputation, loyal customer base, and a service department that stays busy year-round. We’re looking for a Service Lane Manager who can keep the drive running smoothly, motivate the team, deliver exceptional CSI, and drive service sales results. Compensation: Full-time total annual compensation between $115,000.00 - $130,000.00; including monthly 4% commissions of monthly net profit on the service department in accordance with the terms of pay plan; additional monthly 2% commission of gross profit on service department if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan; potential for bonuses and spiffs which may be paid in addition to pay plan. What You’ll Do As our Service Lane Manager, you’ll lead the day-to-day sales operations of a high-traffic service drive, ensuring customers and advisors are supported, workflows are efficient, and performance goals are consistently met. Ready to Lead a Busy Drive? If you're a hands-on leader who can keep a service lane moving, support advisors, and elevate customer experience — this could be your next big step. Apply Now — Send your resume or work history today. All inquiries are confidential.
Requirements
- Proven experience in a service lane leadership role (Top performer in service sales, Service Advisor Lead, Lane Manager, Assistant Service Manager, etc.)
- Customer-first mindset — calm, confident, and solutions-driven
- Strong communication skills and ability to hold staff accountable
- Knowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retention
- Ability to multitask and manage peak drive times without losing composure
Nice To Haves
- Strong CDJR service department experience a plus (not required but preferred)
- Ability to lead a high-performing team in a high-volume environment
Responsibilities
- Oversee daily lane operations and workflow (focus on additional service requests, dispatch support, RO flow, customer throughput)
- Coach, support, and motivate Service Advisors for peak performance
- Monitor and improve CSI scores, customer retention, and advisor productivity
- Resolve customer concerns quickly and professionally
- Ensure processes are followed (MPI, upsell, warranty compliance, approvals)
- Maintain strong communication between advisors, technicians, dispatch, parts, and management
- Lead by example in customer engagement, professionalism, and teamwork
Benefits
- Medical, Vision, and Dental Insurance
- Voluntary Short Term Disability Insurance
- Voluntary Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- 6 Paid Holidays subject to completion of 90-day introductory period
- 401k plan with match, subject to completion of the introductory period and other eligibility requirements
- Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
