Lane Manager
About The Position
Lane Manager Qualifications Proven experience in automotive service department or a related role Bilingual is a must (English and Spanish) Strong leadership and interpersonal skills Excellent customer service and communication abilities In-depth knowledge of automotive service processes and industry best practices Prolonged periods of standing/walking Responsibilities Managing porter/valet interaction with customers and scheduling of each porter/greeter Coaching adviser on customer experience in real time Act as a backup service salesperson in the absence of service advisors Maintain the security of all administrative materials and work areas Up sell support for advisers Turnover of the customer, by name, to the advisers Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers Maintain a professional appearance including a standard uniform with proper identification Keep the reception area clean and organized Assist in any special assignments as designated by Fixed Operations Director
Requirements
- Proven experience in automotive service department or a related role
- Bilingual is a must (English and Spanish)
- Strong leadership and interpersonal skills
- Excellent customer service and communication abilities
- In-depth knowledge of automotive service processes and industry best practices
- Prolonged periods of standing/walking
Responsibilities
- Managing porter/valet interaction with customers and scheduling of each porter/greeter
- Coaching adviser on customer experience in real time
- Act as a backup service salesperson in the absence of service advisors
- Maintain the security of all administrative materials and work areas
- Up sell support for advisers
- Turnover of the customer, by name, to the advisers
- Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers
- Maintain a professional appearance including a standard uniform with proper identification
- Keep the reception area clean and organized
- Assist in any special assignments as designated by Fixed Operations Director
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
