Service Integration Specialist

ASSA ABLOY • Monroe, NC

4d

About The Position

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.
Why Join ASSA ABLOY Entrance Systems?
At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:
1. Comprehensive Benefits
Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.
2. Meaningful Impact
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.
3. Career Growth & Development
We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

Acquisition Integration & Onboarding

Serve as the primary billing liaison for all acquisition integration activities.
Work closely with Integration Managers to onboard acquired companies into ASSA ABLOY’s billing and reporting structure.
Conduct introductions, kickoff meetings, and onboarding sessions with new partners.
Provide hands-on training covering billing systems, reporting processes, forecasting expectations, and documentation standards.
Guide new teams through daily billing workflows, ensuring understanding of procedures, timelines, and compliance requirements.
Monitor progress throughout the earn‑out period and provide ongoing support to ensure successful adoption of AAES processes.

Light travel may be required for onsite onboarding, training sessions, or integration support.

Billing & Operational Support

Act as a backup biller for service invoicing teams during PTO, vacancies, or high-volume billing cycles.
Assist with month-end processing, ensuring accuracy, timeliness, and compliance with company policies.
Support documentation reviews, reconciliations, and system updates as needed.

Collaboration & Cross-Functional Support

Partner with Integration Managers, Operations, Finance, and other internal teams to maintain alignment throughout onboarding.
Assist with developing and refining onboarding materials, SOPs, and training documentation.
Respond promptly to questions from newly integrated partners and internal stakeholders.

Other Duties

Support special projects related to acquisitions, system enhancements, and process improvements.
Perform additional tasks and responsibilities as assigned by the manager.

Requirements

• 2–4 years of experience in invoicing, billing operations, or related administrative/financial roles.
• Strong understanding of service billing processes and documentation requirements.
• Ability to train, guide, and support external teams with clarity and professionalism.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple onboarding timelines.
• Proficiency with Microsoft Office (Excel, Outlook, Teams).

Responsibilities

• Serve as the primary billing liaison for all acquisition integration activities.
• Work closely with Integration Managers to onboard acquired companies into ASSA ABLOY’s billing and reporting structure.
• Conduct introductions, kickoff meetings, and onboarding sessions with new partners.
• Provide hands-on training covering billing systems, reporting processes, forecasting expectations, and documentation standards.
• Guide new teams through daily billing workflows, ensuring understanding of procedures, timelines, and compliance requirements.
• Monitor progress throughout the earn‑out period and provide ongoing support to ensure successful adoption of AAES processes.
• Act as a backup biller for service invoicing teams during PTO, vacancies, or high-volume billing cycles.
• Assist with month-end processing, ensuring accuracy, timeliness, and compliance with company policies.
• Support documentation reviews, reconciliations, and system updates as needed.
• Partner with Integration Managers, Operations, Finance, and other internal teams to maintain alignment throughout onboarding.
• Assist with developing and refining onboarding materials, SOPs, and training documentation.
• Respond promptly to questions from newly integrated partners and internal stakeholders.
• Support special projects related to acquisitions, system enhancements, and process improvements.
• Perform additional tasks and responsibilities as assigned by the manager.

Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays
• Flexible scheduling for when life happens.
• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees