Integration Specialist

EvenUp

1d

About The Position

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The integration specialist drives system to system integrations for EvenUp and Case Management System (CMS) platforms. This person will manage setup, configuration and maintenance. They oversee multiple simultaneous customer onboarding projects using agile methodologies (e.g. Kanban, Jira), technical acumen and customer management to ensure timely, accurate and secure connection between EvenUp and our customer case management systems.

Requirements

• 5-7 years of experience functional/technical delivering integrations for SaaS or related solution delivery
• Experience working in and driving an agile process to manage and deliver customer outcomes
• Technical acumen: SQL, JSON, API server to server integrations; intermediate coding experience a plus
• Strong customer management, communication, collaboration skills

Nice To Haves

• Integration middleware; orchestration, workflow, technical specifications, process management
• Applications: familiar with SFDC, JIRA, Confluence, G-Suite, Postman, Workbench, Metabase, Temporal

Responsibilities

• Manage multiple concurrent customer integration onboarding projects coordinating with customer teams, and EvenUp internal collaborators (Customer Success, Support, Product, Engineering) as needed.
• Configure and manage API based integrations using a combination of configuration modules and technical skills (SQL/JSON) for data mapping.
• Develop/refine setup procedures for new and existing integrations as they are developed and come into production.
• Track customer project status and health, ensuring efficient engagement and delightful customer experience.
• Lead customer communications for integration onboarding projects.

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees