Service/Install Technician - Cleveland
About The Position
POSITION SUMMARY: The Service/Install Technician is responsible for coordinating and executing installation requests within the assigned district. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs. POSITION RESPONSIBILITIES: Manage all installations within the assigned region Accept and document installation requests from the district manager for follow-up and scheduling Confirm product and equipment availability to complete installations efficiently in one visit Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.) Maintain and oversee the installation schedule and assigned workflow Provide inter-district support as needed Assist with inventory control and ordering processes Submit asset movement forms for all installed inventoried equipment Utilize handheld device software to record all parts, equipment, and products delivered Continuously enhance technical knowledge of company machines and equipment Maintain active communication with technical support vendors Retain and promote access to equipment manuals for field representatives Support service-related issues as assigned Respond to service requests from representatives and supervisors Maintain all company-issued equipment, vehicles, and related assets Perform other duties as assigned Work flexible hours as required
Requirements
- High school diploma or equivalent
- Ability to operate assigned vehicles in compliance with corporate fleet policy
- Demonstrated ability to support value-added product offerings
- Strong mechanical aptitude (plumbing, electrical, mechanical)
- Skilled in troubleshooting and problem resolution
- Excellent customer service and communication skills
- Ability to lift up to 60 lbs
Nice To Haves
- Previous warewashing or laundry experience preferred
- Customer service and/or sales background
Responsibilities
- Manage all installations within the assigned region
- Accept and document installation requests from the district manager for follow-up and scheduling
- Confirm product and equipment availability to complete installations efficiently in one visit
- Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.)
- Maintain and oversee the installation schedule and assigned workflow
- Provide inter-district support as needed
- Assist with inventory control and ordering processes
- Submit asset movement forms for all installed inventoried equipment
- Utilize handheld device software to record all parts, equipment, and products delivered
- Continuously enhance technical knowledge of company machines and equipment
- Maintain active communication with technical support vendors
- Retain and promote access to equipment manuals for field representatives
- Support service-related issues as assigned
- Respond to service requests from representatives and supervisors
- Maintain all company-issued equipment, vehicles, and related assets
- Perform other duties as assigned
- Work flexible hours as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
