Service Technician-Hot-Cleveland
About The Position
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you'll love it here! Competitive compensation Portal to portal pay Overtime opportunities Company vehicle Company credit card for all travel expenses Company cell phone Medical, dental, vision benefits from Day One! 401(k) with company match Paid time off and holidays Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training Tuition reimbursement for additional certifications Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles POSITION SUMMARY: The Service Technician reports to the Service Manager Located in Cleveland, OH Field Based - Full Time TriMark USA is seeking a skilled and customer-focused Service Technician – Hot side to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial cooking equipment within customer facilities. This role ensures equipment reliability, food safety, and operational continuity for restaurants, healthcare facilities, hospitality, education, and other foodservice operations supported by TriMark USA. The ideal candidate is technically skilled, customer-focused, safety-driven, and experienced in servicing gas and electric hot-side equipment in high-volume commercial kitchen environments.
Requirements
- 1-2+ years of experience servicing commercial cooking equipment (hot side)
- Strong understanding of gas systems, electrical components, and mechanical systems
- Ability to read wiring diagrams and service manuals
- Valid driver’s license with clean driving record
- Ability to lift 75+ pounds and work in confined or high-temperature environments
Nice To Haves
- CFESA certification
- Factory training on major hot-side manufacturers
- Basic refrigeration equipment knowledge (a plus)
- Experience in foodservice, hospitality, or institutional environments
Responsibilities
- Troubleshoot and repair gas and electric cooking equipment including ranges, ovens, griddles, fryers, broilers, steamers, kettles, and combi ovens
- Diagnose electrical, mechanical, and gas-related issues using schematics and diagnostic tools
- Replace defective components such as thermostats, gas valves, heating elements, ignition systems, control boards, and safety devices
- Ensure compliance with manufacturer specifications and safety standards
- Perform routine preventative maintenance to extend equipment life and reduce downtime
- Calibrate temperature controls and test safety mechanisms
- Provide professional, on-site customer support
- Clearly explain repair findings, recommendations, and preventative measures
- Complete service documentation accurately and in a timely manner
- Maintain strong relationships with clients and internal dispatch teams
- Follow all OSHA, local, and company safety standards
- Ensure job sites are clean and safe before departure
Benefits
- Competitive compensation
- Portal to portal pay
- Overtime opportunities
- Company vehicle
- Company credit card for all travel expenses
- Company cell phone
- Medical, dental, vision benefits from Day One!
- 401(k) with company match
- Paid time off and holidays
- Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
- Tuition reimbursement for additional certifications
- Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
