Senior Service Technician - Cleveland

TriMark • Cleveland, OH

1d • Hybrid

About The Position

The Senior Service Technician reports to the Service Manager Located in Cleveland, OH Field Based - Full Time

The Senior Service Technician – Hot & Cold Side (Hybrid) is a highly skilled field professional responsible for advanced diagnostics, complex repairs and commissioning of both commercial cooking (hot side) and refrigeration (cold side) equipment. This role serves as a technical escalation point within the region and supports TriMark’s most critical and high-volume customer accounts. The Senior Technician ensures maximum equipment uptime across full commercial kitchen systems, reinforces safety and compliance standards, and provides technical leadership and mentorship to other technicians.

Requirements

• 3+ years of commercial kitchen equipment service experience (hot and cold side)
• Strong knowledge of gas systems, electrical diagnostics, and refrigeration cycles
• EPA Universal Certification
• Advanced troubleshooting skills across mechanical systems
• Ability to work independently with minimal supervision
• Valid driver’s license with clean driving record
• Ability to lift 75+pounds and work in high-heat or refrigerated environments

Nice To Haves

• CFESA Master Technician or equivalent certification
• Factory-authorized service training on major cooking and refrigeration brands
• Experience supporting high-volume or multi-location accounts
• Experience with remote monitoring or advanced control systems
• Experience in foodservice, hospitality, or institutional environments

Responsibilities

• Advanced Diagnostics & Complex Repairs – Hot Side
• Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, ranges, and multi-unit cooking lines
• Troubleshoot ignition systems, gas trains, control boards, programmable controllers, and safety devices
• Perform combustion analysis and verify proper gas pressure and ventilation coordination
• Conduct root cause analysis to eliminate repeat failures
• Advanced Diagnostics & Complex Repairs – Cold Side
• Service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units, ice machines, and remote condensing units
• Diagnose refrigeration system failures including compressors, expansion valves, evaporators, condensers, and control systems
• Perform refrigerant recovery, evacuation, charging, and leak detection
• Interpret pressure-temperature charts and electrical schematics
• Technical Leadership & Escalation Support
• Serve as senior escalation resource for both hot and cold side troubleshooting
• Mentor and coach junior technicians on advanced diagnostics and safety procedures
• Support onboarding and structured field training
• Provide service leadership with trend analysis and recurring issue insights
• Preventative Maintenance & Operational Optimization
• Develop and execute preventative maintenance programs for full kitchen systems
• Identify efficiency improvements, equipment lifecycle concerns, and upgrade opportunities
• Partner with customers on proactive service planning to reduce downtime
• Customer Partnership & Documentation
• Act as trusted advisor to multi-unit, healthcare, hospitality, and institutional accounts
• Clearly communicate repair findings, cost implications, and operational risks
• Maintain accurate and timely digital service documentation
• Uphold TriMark’s professional service standards
• Safety & Compliance
• Ensure compliance with OSHA, EPA, and local regulations
• Maintain required refrigerant handling certifications
• Promote and model a culture of safety and accountability

Benefits

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Lead Technician, Field Supervisor, or Service Manager roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed