Service Helper

Odessa Pumps & Equipment•Farmington, NM

About The Position

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. A Service Helper is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Requirements

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Assembly experience preferred
Basic reading skills.
Must be able to follow directions
Ability to troubleshoot, test, repair, and service technical equipment
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications.

Nice To Haves

Assembly experience preferred

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions on equipment.
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
Build positive relationship with customers