Service Guest Concierge

Nelson Mazda Tulsa•Tulsa, OK

12d•$14 - $22•Onsite

About The Position

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve. The Service Guest Concierge supports the Service Department by ensuring a clean, organized, and guest-friendly service drive while assisting with vehicle movement, valet services, and loaner fleet maintenance. This role directly contributes to the customer experience and the operational flow of the service department.

Requirements

Strong customer-service mindset
Ability to work efficiently both independently and as part of a team
Dependable, punctual, and detail-oriented
Comfortable driving a variety of vehicles
Professional and friendly demeanor
Must be able to stand, walk, and move continuously throughout the shift.
Frequent outdoor work in all weather conditions.
Must be able to safely operate customer and dealership vehicles.
Requires bending, lifting, and physical agility for cleaning and valet tasks.

Responsibilities

Maintain a clean and safe service drive area free of trash, water, leaves, and debris.
Greet customers upon arrival and introduce them to a Service Advisor.
Drive customer vehicles to and from the service lane, service stalls, and parking areas.
Vacuum every customer vehicle.
Retrieve and deliver vehicles across property locations as needed.
Transport vehicles to and from the car wash.
Provide valet service by moving customer vehicles from their desired location for service.
Gas, clean, and help maintain the dealership’s loaner vehicle fleet.
Clear walkways of snow, dirt, or debris to maintain safe access for customers.
Perform additional duties as assigned by leadership.