MEMBER AND GUEST SERVICE CONCIERGE

GATE HR•Jacksonville, FL

15d

About The Position

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team. Epping Forest Yacht & Country Club is one of the most premier places to work in Northeast Florida. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team. What's in it for you? Top pay - Flexible scheduling - Company provided uniforms and dry cleaning benefits - Company provided training & certifications . . . and so much more! Apply today and take advantage of a unique opportunity to work at this historic property! EDUCATION: High School Diploma required. Ability to read, write, speak and follow written and/or oral direction in English at a level sufficient to communicate effectively with clients, members, guests and co-workers. TRAINING & EXPERIENCE: High Energy, outgoing personality and self-starter. Experience as an administrative assistant is a plus. Good computer skills and customer service background required. Ability to manage multi-line phone operation. JOB KNOWLEDGE: Working knowledge of basic clerical skills, telephone etiquette, and office-related equipment. Basic knowledge of accounting and reservation books. Computer proficiency in Microsoft Word, Excel, Publisher, Access and PowerPoint. Ability to retain confidential and sensitive information. JOB SUMMARY: To administratively support the staff of the club as well as answer all telephones and direct calls to the appropriate person. Position is the liaison between the members and prospective members, employees and managers. Directly supports the Membership Director and Director of Member Experience with New Members, projects, typing, organizing, data entry, mailing, filing and any other duties assigned. Assists with the daily operations of the Administrative Office. PHYSICAL ABILITIES: Must be able to handle stairs throughout the course of the shift. Must be able to sit for several hours at a time. Must be able to lift, move, and carry 20 pounds.

Requirements

High School Diploma required.
Ability to read, write, speak and follow written and/or oral direction in English at a level sufficient to communicate effectively with clients, members, guests and co-workers.
High Energy, outgoing personality and self-starter.
Good computer skills and customer service background required.
Ability to manage multi-line phone operation.
Working knowledge of basic clerical skills, telephone etiquette, and office-related equipment.
Basic knowledge of accounting and reservation books.
Computer proficiency in Microsoft Word, Excel, Publisher, Access and PowerPoint.
Ability to retain confidential and sensitive information.
Must be able to handle stairs throughout the course of the shift.
Must be able to sit for several hours at a time.
Must be able to lift, move, and carry 20 pounds.
Must be able to work a flexible schedule, to include weekends and/or holidays.

Nice To Haves

Experience as an administrative assistant is a plus.

Responsibilities

Must be able to interact with Club members in a positive, courteous and professional manner in person, via e-mail and by telephone.
Answer multi-line phone system and distribute calls accordingly; number one priority.
Take accurate, detailed messages, relay phone calls; relay messages to members and special function attendees; respond to Members in a cheerful, upbeat voice.
Assist reservations for lunch and dinner, as well as special Club functions as needed.
Assist with Club mailings.
Issue auto decals for Members and maintain an updated log.
Process checks daily to be sent to Accounting department.
Assist with uploading member photos for new and current members.
Create a list of monthly employee birthdays and print out employee birthday announcements.
Print labels and mail member birthday card/certificates each month.
Maintain and organize office supply closet, order office supplies.
Maintain Lost & Found department.
Maintain files in an organized fashion as delegated.
Distribute incoming mail to all departments daily and notify of deliveries/packages.
Perform and follow up on any other duties as assigned.
Ensure the reception area is well maintained at all times.
Monitor and maintain the operations of all office equipment. Order and maintain supplies for copy machines. Schedule office equipment maintenance checks as necessary.
Maintain Club administrative material levels according to par.
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
Be punctual at all times and arrive to work on time, consistently.
Must be able to work a flexible schedule, to include weekends and/or holidays.
Clothing must be in proper taste, crisp, clean, and in good repair, upon entering the property. Demeanor must be professional and welcoming.
Hair must be clean and cut in a becoming style; Management has final approval.
Perform other jobs that will assist in quality member service as assigned by the Membership Director, Director of Member Experience.