Guest Services Concierge
About The Position
Be the reason someone’s day instantly feels better. At Woodhouse, the experience begins long before the first service. It starts with you. Our Guest Services Concierge team sets the tone from the moment a guest walks through the door or calls to book. We are hiring part and full time Guest Services Concierge team members with preferred weekend and evening availability. We are looking for friendly, detail oriented professionals who love creating calm out of chaos and who can make every guest feel like the only one that matters. Passion Meets Purpose at Woodhouse At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
Requirements
- A welcoming, positive personality
- Strong multitasking and communication skills
- Comfort with computers and scheduling systems
- Reliability and teamwork
- Preferred some weekend and evening availability
Nice To Haves
- Experience or education in skincare, guest services, or retail is a plus
- If you have worked as a barista, customer service representative, or in any fast paced hospitality setting, you will feel right at home here.
Responsibilities
- Greet guests with genuine warmth and professionalism
- Manage check ins, check outs, and appointment scheduling
- Assist guests in selecting retail products and gift cards
- Maintain a polished, serene front desk environment
- Communicate clearly with the spa team to ensure a seamless flow
- Keep the little touches such as lighting, music, and scent on point
Benefits
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Competitive pay with incentives
- Paid training in The Woodhouse Way
- Employee discounts on services and retail
- Paid vacation and healthcare for full time team members
- A beautiful environment that feels as good as it looks
- Real potential for growth within the Woodhouse Spa brand
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
