Guest Services, Concierge ($21.50)

Namz Group•Newport Beach, CA

4d•$22•Onsite

About The Position

The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions, sales of gift cards, restaurant reservations, information about merchants, special events and the surrounding community.

Requirements

Minimum high school degree or general education diploma (GED).
Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred.
Must be at least 19 years of age.
Meticulous attention to detail and accuracy.
Ability to multitask and efficiently assist accumulation of guests in line.
Exceptional customer service skills.
Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.
Basic computer skills.
Minimum of four 4 hour shifts of availability required per week.
Must be able to work a varied schedule including days, nights, weekends and holidays.

Responsibilities

Provide outstanding customer service in person or on the phone when answering questions and delivering information.
Handles all guest requests effectively and efficiently based on established techniques, policies, and procedures.
Maintain ongoing knowledge of Fashion Island and its stores, restaurants, and events.
Ensure proper cash handling and gift card procedures are followed.
Remain compliant with SOPs including uniform/grooming standards.
Demonstrate exceptional safety standards when driving guests.
Perform other duties or projects as assigned or requested.