Service Excellence Specialist - Central Ave (6199)

Terros Health•Phoenix, AZ

25d•Onsite

About The Position

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. The Service Excellence Team is focused on driving clinical and operational improvements throughout Terros Health. The Clinical Improvement Specialist will work to standardize, clarify, and create efficiencies in integrated systems and processes across all Terros Health programs. Performing this work will include driving quality improvement processes and learning initiatives that achieve the Quadruple Aim. This position reports to the Manager of Learning and Development. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.

Requirements

Master’s degree or five years in healthcare or behavioral health experience industry.
High level of competency in Microsoft Word, Intermediate Level Excel, PowerPoint, Outlook.
Quality improvement experience and knowledge of QI processes such as PDSA, Six Sigma, and root cause analysis.
Strong leadership skills including demonstrated ability to confront resistance to change in a fast-paced environment.
Experience in developing and delivering training.
Excellent oral and written communication skills.
Knowledge of coding and billing best practices
Highly organized with ability to manage multiple ongoing projects.
Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
Must pass a TB test, a criminal background check and drug test
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Ideal candidate will have experience successfully implementing quality initiatives.

Responsibilities

Collaborate with key clinical leaders throughout the agency in striving for a continuous quality improvement culture.
Lead and revitalize a culture of ongoing quality improvement by utilizing a Plan-Do-Study-Act (PDSA) model and promoting quality improvement throughout various levels of the organization, at every opportunity
Develop procedural documentation, job aids and checklists as needed to support staff in completing tasks accurately and consistently
Research changes in payment models and health care policies and utilize the information to improve patient experience and meet stakeholder obligations
Participate in training initiatives to advance a consistent vision, philosophy and approach to mission-driven, high quality, outcomes focused clinical care
Communicate quality measures and design processes to improve health outcomes and patient experience
Provide education and training on Quality Improvement theories, strategies and tools for staff on implementing program improvement
Collaborates with program directors to drive cross functional change resulting in better patient care
Provide ongoing technical support to clinical staff regarding Electronic Health Record (EHR).
Promote and support systems and processes to achieve safe, cost-effective and high-quality care
Promote and support workforce engagement to improve the experience of providing care.
Maintains appropriate knowledge, skill, and certification for this position, and required supervision training.
Collaborate with key clinical leaders throughout agency in striving for efficient coding practices

Benefits

Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Bilingual pay differential