Service Estimator Coordinator

JB Poindexter • Morgantown, PA

34d • Onsite

About The Position

As the Service Estimator Coordinator, you'll play a central role in keeping our service operations running smoothly. You'll take the lead on preparing accurate, timely quotes for all standard service jobs and help manage workflow through the shop, working closely with the Service Supervisor/Manager to ensure efficiency, clarity, and exceptional customer service.

Requirements

• Education: High school diploma required.
• Technical Skills: Proficient in Microsoft Office.
• Self-Management: Self-starter with strong ability to work collaboratively with others.
• Customer Service: Excellent phone etiquette, customer service, and organizational skills.
• Multitasking: Ability to manage multiple projects and meet deadlines.
• Work Flexibility: Willingness to work outside normal business hours as needed to meet business demands.

Nice To Haves

• Quoting Experience:3-5 years of experience quoting truck and trailer repairs (preferred but not required).
• Education: Two-year degree preferred.
• Systems Knowledge: Experience with J.D. Edwards MRP system highly desired.
• Credit & Collections: Understanding of credit and collections policies and procedures.

Responsibilities

• Service Quoting: Prepared all service quotes, ensuring accuracy of customer numbers, terms, purchase orders, labor, material, and markup before submission to the Customer Service Coordinator. Maintained material and labor costs to support estimating and achieve a 30% overall gross margin.
• Quote Log Management: Established and maintained a working quote log for all pending Service and Paint Department quotes.
• Shop Scheduling: Scheduled units into the shop to meet customer commitments; documented missed commitments and reported causes and resolutions.
• Profitability Tracking: Monitored low/no-profit jobs to identify and eliminate root causes. Maintained current labor and material standards for efficient quoting.
• Customer Estimates: Provided prompt repair estimates to onsite and phone-in customers; conducted weekly follow-ups and logged dates, times, contacts, and comments in the quote log.
• Customer Communication: Maintained timely communication with sales teams, distributors, and external customers to support shared goals.
• Collections Support: Assisted in the collections of past-due accounts.
• Reporting: Generated weekly reports summarizing all service, paint, and warranty work performance against customer commitments.

Benefits

• Competitive pay and full benefits package (medical, dental, vision, life)- your health matters
• 401(k) with company match - because your future matters
• Tuition reimbursement and leadership development to boost your career
• Paid holidays and vacation time - we know balance is key
• Exclusive discounts on footwear, eyewear, and safety gear- because we care about your safety

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees