Full-Service Estimator

Paul Davis Restoration•Jacksonville, FL

4d•$63,000 - $71,300•Hybrid

About The Position

Join Our National Team as a Full-Service Estimator! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a Full-Service Estimator. In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Estimator is to complete estimates and documentation on behalf of franchise locations through a centralized, remote estimating program. These estimates will be delivered based on Service Level Compliance to carrier guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position will assist with support of the department and network during a catastrophe event.

Requirements

Proficient use of a laptop and operating accessories
Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
Ability to move through reviews of varying job types, estimate severity, and complexity
Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
Proficient use of technology applications, including the creation of new documents
Ability to independently problem solve, resolve conflict, and manage priorities
Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
Ability to review estimates, documentation, and commentary promptly with the focus on estimating accuracy
Ability to complete multiple reviews within a given time frame
Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software
Knowledge of estimating principles for the insurance industry
Ability to learn and operate our primary operating systems
Ability to successfully pass required industry and company certifications on first attempt
Ability to answer and communicate with PDRI, Independent franchises and PDO offices via phone and email
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work in our main operating systems
Ability to work independently
Ability to pass and maintain a satisfactory background check
Ability to maintain a level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
High school diploma or GED
Bachelor’s degree or equivalent experience in insurance claims or related field
One plus years of experience with estimation principles, concepts, and experience in the property restoration/insurance industry
Twp plus years’ experience with contracting and/or fieldwork for a given trade.

Nice To Haves

Experience serving in a customer service role.
5 plus years’ experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.

Responsibilities

Complete preliminary estimates, final invoices, support revisions, and supplement creation through accurate and timely estimating practices our main technology platforms; XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software. Accuracy of work is measured by estimate reinspections
Timeliness of work is measured by automated reporting between documented events
This position focuses on efficient remote estimation leveraging subject matter expertise and franchise provided documentation and commentary for specific job types that include but are not limited to: water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, and reconstruction. Estimates created will include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements
This position elevates the individual based on skill and expertise, to allow full flexibility to write estimates for multiple/all of the job types referenced; serving as a flex estimator to support the daily demands of estimate uploads.
Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
Coach franchises on opportunities to improve their estimating and documentation performance
Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.
Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms.
Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success.
The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance.
Other duties as assigned.