Service Engineer

BALLUFF INC•Florence, KY

22h

About The Position

Welcome to Balluff Inc.! Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement. Position Summary The Service Engineer provides after-sales technical support for Balluff products and serves as a technical expert in troubleshooting, resolving customer issues, and managing complaints. This role is based in Florence, KY and supports customers through phone, virtual, and on-site engagements while collaborating closely with internal teams to ensure timely and effective resolution of technical issues.

Requirements

Bachelor’s Degree in Engineering or a related industrial or technical field.
3–5 years of hands-on electronic or electrical manufacturing and troubleshooting experience.
Minimum of 3 years of PLC programming experience required (Siemens, Rockwell, Mitsubishi, Omron).
Proven ability to troubleshoot networked automation equipment in high-pressure, machine-down situations.
Strong organizational, time management, and follow-up skills with the ability to manage multiple priorities.
Demonstrated ability to present technical information to customers and internal teams.
Excellent verbal and written communication skills across all organizational levels.
Ability to work effectively with diverse personalities and challenging situations using tact and sound judgment.
Comfortable working in a fast-paced, changing environment while learning new products and technologies.
Strong initiative, teamwork mindset, and commitment to customer success.
Excellent technical documentation skills.
Proficiency with Microsoft Office tools and SAP.
Willingness to travel as required (30–75%).

Nice To Haves

Experience working with industrial networks such as DeviceNet, Ethernet, Profibus, Profinet, or CC-Link preferred.

Responsibilities

Provide technical support to customers via phone, email, virtual meetings, and on-site visits.
Act as a solutions and troubleshooting expert for both internal and external customers.
Analyze and resolve technical issues related to Balluff products and industrial automation systems.
Monitor and manage customer support requests using the SAP C4C ticket system.
Identify trends, potential issues, and opportunities, and report findings to the Complaint Manager or Service Manager.
Escalate high-impact complaints using Balluff’s formal complaint process.
Enter and maintain accurate complaint and service data in C4C, including trip reports, application reports, visit documentation, and 4D/8D reports.
Interface with internal development and quality assurance teams as needed.
Deliver technical presentations and training to customers and Balluff personnel.
Develop and maintain technical support tools such as instructions, function blocks, example code, and technical notes.
Document technical information in the Product Information Application for future reference.