Service Engineer

Cook & Boardman Group • Irmo, SC

4d

About The Position

The Service Engineer will be responsible for supporting systems with a high-level configuration and integration of the following solutions: IP video surveillance, access control, enterprise wireless and networking; voice, data and fiber cabling, unified communications, and audio/visual solutions. They will serve as both an escalation point for all maintenance, troubleshooting, and repairs and serve as a technical advisor to staff and clients. Essential Functions Supporting systems at a high levelDocumentation and end-user trainingServe as a subject matter expertServe as a technical advisorServe as an escalation point for troubleshootingProficiency in peripheral systems such as visitor management, video intercom, LPR, analytics and gate systemsProficiency of IP camera technology, controller hardware, door hardware and credential technologiesParticipation in project commissioning and testingAssist in the enforcement of standards related to final documentation

Requirements

• High school diploma or an equivalent combination of education/experience
• Current and valid US driver’s license
• At least 5 years of experience in the physical security, IT or electronics field
• Serve as a Service Professional (or equal) for a minimum of 6 years
• Hold and retain at least 3 VMS and 2 access control certifications
• Minimum of 2 years experience configuring physical security systems
• Basic knowledge of network fundamentals, SQL database and Windows Server
• Ability to communicate at a high level with customer IT staff
• Ability to work with the customer to design system configurations
• Ability to possess advanced system design and quoting abilities to assist sales when needed
• Excellent external and internal communication skills
• Organization, attention to detail and ability to multi task
• Ability to work a flexible schedule
• Experience in configuring access control and surveillance systems

Responsibilities

• Supporting systems at a high level
• Documentation and end-user training
• Serve as a subject matter expert
• Serve as a technical advisor
• Serve as an escalation point for troubleshooting
• Proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics and gate systems
• Proficiency of IP camera technology, controller hardware, door hardware and credential technologies
• Participation in project commissioning and testing
• Assist in the enforcement of standards related to final documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED