Service Engineer I

Mycronic

About The Position

The Service Engineer I provides remote and on-site technical support to our customers across the US, Canada, and Mexico, utilizing a blend of technical expertise, problem-solving skills, and excellent customer service. This role focuses on repairs, process issues, and equipment optimization, serving as a trusted technical advisor. Responsibilities include conducting remote troubleshooting and diagnosis, as well as providing in-person support as needed at customer sites, including during the equipment installation process.

Requirements

Associate's or Bachelor's Degree in Mechanical/Electrical/Software Engineering
3 to 5 years of experience in design/repair/maintenance service of semiconductor industrial back end equipment required
Experience in semiconductor back-end process/equipment required
Adept analytical thinking and troubleshooting skills
Strong oral and written communication skills
Ability to travel within the US, Canada, and Mexico on a frequent basis is required

Nice To Haves

Experience in root cause analysis preferred

Responsibilities

Repairs machines and conducts installations at customers' facilities
Installs hardware and software upgrades
Provides phone and email support to customers as needed
Troubleshoots machine issues and provides feedback to the factory regarding equipment performance
Conducts training courses at customer facilities
Assists Service Engineer II as assigned
Assists Applications and Testing Group as assigned
Supports Sales personnel by answering questions, forwarding information, and visiting customers when required
Supports Marketing personnel by collecting and reporting customer issues and demands
Promotes products and services in an appropriate manner, according to training received
Travels within the US, Canada, and Mexico as needed
Performs other duties as assigned