Service Enablement Manager

Net at Work

About The Position

Net at Work is seeking a Service & CX Enablement Manager to partner directly with the Chief Client Officer to design, build, and scale service specific GTM activities, Voice of Client initiatives, and improve how services are communicated, delivered, and expanded across the CSG organization. This role focuses on creating repeatable service enablement and client experience enablement programs including VOC initiatives that ensure client-facing teams understand what Net at Work sells, how value is delivered, and how to identify opportunities to deepen client relationships. \ The focus of this role is on establishing foundational service enablement and CX enablement programs for priority offerings, with the role evolving into broader CX strategy and cross-functional operational initiatives over time. This role is expected to evolve from foundational service enablement into broader CX strategy, cross-functional initiatives, and organizational alignment as programs mature.

Requirements

Experience in services-led technology, consulting, or SaaS environments
Background in service enablement, CX strategy, product management, product marketing, or program leadership
Strong ability to distill complexity into clear, actionable guidance
Comfortable building programs in ambiguous, fast-growing organizations
Proven influence without formal authority.

Responsibilities

Serve as strategic partner and right-hand to the CCO
Translate executive priorities into scalable enablement and CX programs
Centralize cross functional requests and initiatives for prioritization and execution
Own the enablement and CX service roadmap across all products and services
Identify and prioritize high-impact enablement and CX initiatives
Design repeatable frameworks that scale across business units
Balance near-term execution with long-term sustainability
Create and maintain internal service overviews, playbooks, and best practices
Define and operationalize a sustainable cadence and operating model
Partner with subject-matter experts to ensure effective delivery and adoption
Organize Monthly Executive Inform
Facilitate preparation and action items for other cross functional meetings
Support NAW GTM readiness for services and solutions
Drive ISV GTM for Services with Sales and Marketing
Align service enablement with sales enablement and pipeline needs
Improve communication and coordination between sales and services teams
Design and oversee CSAT/NPS and client feedback programs
Surface insights to improve retention, expansion, and delivery consistency
Capture customer insights and case study content through client engagement

Benefits

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.