Service Drive Manager

Swickard Seattle LLC, d/b/a Mercedes-Benz of Seattle • Seattle, WA

49d

About The Position

Senior Service Advisor experience required Drives service drive sales, improves ELR and CP hours per RO while improving the customer experience We are looking for a candidate ready to lead a team of advisors in a high volume, highline store. The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, handling customer inquiries, scheduling appointments, and ensuring timely vehicle repairs and maintenance.

Requirements

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Experience: 2+ years of experience in automotive service management. Senior Service Advisor experience required.
• Education: High school diploma or equivalent required.
• Certifications: Driver's license
• Strong customer service skills and ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Proficiency in automotive service software and systems.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• Ability to stand and walk for extended periods of time.
• Ability to lift and carry heavy objects.
• Ability to bend, kneel, and crouch.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use a computer for extended periods of time.

Responsibilities

• Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner.
• Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards.
• Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity.
• Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly.
• Inventory Management: Ensure adequate inventory levels of parts and supplies to support service operations.
• Quality Control: Monitor the quality of service provided, ensuring that repairs are completed accurately and on time.
• Financial Performance: Track and analyze key performance indicators (KPIs) to assess the financial health of the service department.
• Other duties as assigned

Benefits

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.
• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED