Service Dispatcher

Legence•Albuquerque, NM

21h•Onsite

About The Position

Yearout Mechanical is a New Mexico based company specializing in the installation of mechanical and process systems for the commercial, government, manufacturing and industrial communities of New Mexico and Texas. Since our incorporation in August of 1964, Yearout Mechanical has consistently grown and expanded its capabilities, reaching its present position as the premier mechanical contractor in New Mexico. Our mission is to be invaluable to our partners (clients, vendors, industry, and employees) so they cannot imagine success without us, by providing comfortable, reliable and efficient mechanical systems that meet our partners’ needs. Yearout is seeking a highly motivated, self-starter with excellent communication skills and attention to detail to join their team as a Service Dispatcher. This is a ful-time, in-office position located in our Albuquerque office. Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Requirements

2+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.
Advanced customer service skills.
Schedule and coordinate all service calls.
Dispatch service technicians.
Debrief service technicians after completion of each call.
Forecast workload for 2 – 3 days out.
Follow up on all pending and recommended work with customer.
Ability to recognize and resolve issues.
Advanced and professional communication skills both oral and written with internal and external clients.
Prioritize appropriately with good time management skills.
Competency in Microsoft office suite including Outlook, Excel, and Word to perform tasks.

Responsibilities

Maintain Service Technicians daily schedules and dispatch the technician to new calls as service calls are completed.
Schedule return trips with customers when parts are received.
Maintain the On-Call schedule as well as the daily schedule for service technicians.
Maintain customer database with current information.