Service Dispatcher

Horne Heating & Air Conditioning•Charlotte, NC

43d•$20 - $23

About The Position

Our Service Dispatchers play a crucial role in managing technician schedules to ensure service calls are conducted efficiently and profitably. We believe our dispatchers are vital to our team's success, providing support that keeps operations running smoothly. As a Service Dispatcher, you will handle service requests, assess prioritization needs, and accurately schedule work orders. Your attention to detail is essential as you review technician notes and job details, and maintain clear communication with managers, technicians, and customers. Our dispatchers work a flexible schedule from Sunday to Saturday, with coverage for shifts from 7am to 7pm or later. If you are proactive, quick-thinking, and adaptable to changes, while providing exceptional customer service with a positive attitude, we want to hear from you! What are you waiting for? Apply now! Our hiring managers are excited to meet dedicated individuals ready to contribute to our HVAC success!

Requirements

At least 2 years of dispatching for an HVAC, plumbing, electrical, or related industry
At least 1 year of call-center-based customer service experience
Excellent written and verbal communication
Excellent organization and multitasking skills
Ability to work consistently and successfully in a fast-paced environment
Ability to work independently

Nice To Haves

Experience with Service Titan is a plus

Responsibilities

handle service requests
assess prioritization needs
accurately schedule work orders
review technician notes and job details
maintain clear communication with managers, technicians, and customers

Benefits

Competitive Pay: $20-$23 per hour based on experience with opportunities for bonuses based on departmental profitability
Performance Bonus Opportunities
Year-Round Work Stability
2+ Weeks Accrued Paid Time Off in your first year
5 Paid Holidays and Your Birthday
Take-Home Company Vehicle and iPad
Medical, Dental, Vision, Life, Hospital Indemnity & More
401(k) with 3% full match and partial match on 4-5%
Opportunities for Growth & Advancement
Ongoing Training & Development
Quarterly incentives for achieved goals
Fun Company Events and Team Building Activities
Strong Team Culture: Join a supportive environment where your growth and well-being are prioritized.
Top-Notch Leadership: Our leaders focus on employee development and provide regular check-ins.
Additional Earning Potential: Competitive pay with opportunities for extra commissions and spiffs.
Company Events and Trips: We celebrate our team with quarterly events and annual parties, with past trips to Vegas, the Dominican Republic, and more!