Service Dispatcher

Sierra Pacific Home and Comfort•Rancho Cordova, CA

1d•Onsite

About The Position

Sierra Pacific has been a leader in the home services industry since 1984, providing top-tier services across the Greater Sacramento Region. From HVAC, Solar Pool & Electric systems, and Generators, to Water Treatment and Windows, we take pride in delivering a "Wow" experience for our clients at every touchpoint. If you share our commitment to integrity, excellence, and customer satisfaction, we'd love to hear from you! We are seeking a Service Dispatcher to help keep our operations running smoothly. In this role, you will be responsible for scheduling, routing, and tracking our Service Technicians as they perform work in the field. You'll work closely with the customer service team to keep everyone informed about service times, appointments, delays, and special instructions. A successful dispatcher is organized, detail-oriented, and able to make quick decisions in a fast-paced environment.

Requirements

1+ years of dispatch experience preferred.
Strong team player with excellent communication skills.
Ability to think quickly and make decisions in a fast-paced environment.
Strong attendance and reliability.
Commitment to exceeding customer expectations.
Ability to lift up to 50 lbs as part of daily duties.

Nice To Haves

Service Titan experience is a plus!

Responsibilities

Efficiently route and schedule Service Technicians with high attention to detail.
Monitor technician activity, ensuring tasks are completed on time and according to plan.
Provide clients with updates on parts, scheduling, and appointment status.
Follow up with clients to confirm appointments and resolve any concerns.
Ask relevant qualifying questions to ensure field technicians are fully prepared for each job.
Assist the Customer Service team with incoming calls as needed.
Schedule and route Prepaid Maintenance appointments.