Service Dispatcher

Hobbs & Associates, LLC.•Hanover, MD

About The Position

Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.

Requirements

2+ years experience dispatching teams and/or similar scheduling.
Must demonstrate excellent communication skills and a positive and friendly customer service manner.
Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.

Nice To Haves

HVAC parts/equipment experience preferred.
Experience with FACTS Accounting Software preferred.

Responsibilities

Provide customer coordination and scheduling for service request received through our Service phone line and email.
Support the customer service process by working extensively with all departments as necessary.
Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
Coordinate equipment startup and service with our Service Technicians and Customers.
Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
Manage material procurement with manufacturers, ordering, release, and warranty management.
Follow up consistently to complete assigned duties.
Coordinate the transportation movements of the Technician teams.
Forecast workload for 2-3 days out.
Invoice fully executed work orders to the customer.
Keep Operations forecast up to date and report it to Operations VP.