Service Dispatcher

A E Robinson Oil Co•Dover-Foxcroft, ME

33d

About The Position

Actively seeking service dispatcher. We are looking for a reliable service dispatcher to act as a communication point for emergency and non- emergency calls. In this job you will receive requests and transmit messages. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. Must be able to multi-task as well as take the appropriate action with little supervision.

Requirements

High school diploma
Active listener with excellent communication skills
General office experience
Good organization and multitasking abilities
Typing with experience in data entry
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time in a fast-paced environment
Proven experience as a dispatcher or relevant position
Positive attitude and be a team player
Proven customer service experience
Must be effective and professional in all methods of communication, telephone, email and in person

Responsibilities

Effectively manage large amounts of incoming phone calls
Scheduling and dispatching service requests
Learn complexities of an oil company
Creating service orders for dispatching to technicians
Identify and assess customers’ needs to achieve utmost satisfaction
Provide accurate, valid, and complete information for the customer and technician
Handle complaints and provide appropriate solutions with follow-up to ensure satisfactory resolution
Have geographic knowledge to appropriately dispatch technicians
Communicate efficiently with technicians
Be able to handle problem solving in a stressful situation