Service Dispatch Supervisor

Superior Electrical, Mechanical and Plumbing, Inc.•Rancho Cucamonga, CA

About The Position

Superior Electrical, Mechanical, and Plumbing, Inc. is a trusted regional provider of skilled trade construction services, supporting commercial new construction, tenant improvements, and 24/7 emergency service for our clients. We are seeking an experienced Service Dispatch Supervisor to join our team. The Service Dispatch Supervisor will be responsible for overseeing second-shift operations within our dispatch department. The ideal candidate will have excellent communication skills, strong leadership abilities, and prior experience within a skilled trades service environment. The work schedule is Tuesday through Saturday, 11:00 a.m. to 7:30 p.m.

Requirements

Minimum of two years of experience in service dispatch or related field
Strong communication and leadership skills
Proficiency with Microsoft Office and dispatch-related software, including GPS tracking systems

Responsibilities

Supervise the day-to-day activities of the service dispatch team to ensure timely, accurate, and professional dispatching
Monitor and coordinate technician schedules and assignments, adjusting priorities as needed to support service levels and customer commitments
Maintain accurate and up-to-date records of service requests, dispatch activity, and technician availability in the dispatch system
Communicate with technicians and customers regarding scheduling, delays, and updates, escalating issues as appropriate
Partner with service management and other departments to support smooth workflow and resolve scheduling conflict
Demonstrates strong organizational skills with the ability to prioritize tasks, multitask, and perform effectively in a fast-paced environment
Assist with training of new dispatchers, and provide coaching to reinforce procedures and performance expectations
Support preparation of routine reports and summaries related to dispatch activity, service levels, and customer communication