Dispatch Supervisor

Waste Management, Inc. (WM) • Morrisville, NC

16h • $62,200 - $89,470 • Hybrid

About The Position

Supervises daily dispatch operations and tracking.
This role manages a team of remote dispatchers and will have a hybrid work schedule in office at Smyrna, GA.

Requirements

• High School Diploma or G.E.D. (accredited)
• 4 years of previous experience (in addition to education requirements)
• Previous dispatching and driver management and general supervisory experience

Responsibilities

• Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met.
• Coordinates resolution of service orders and customer service issues.
• Manages live dispatch as well as GPS and MAS data input.
• Supervises processing of all paperwork, including billing backlog.
• Communicates and enforces company policies and procedures and develops and implements safety briefings.
• Coordinates container tracking, container placement, and driver safety.
• Compiles and analyzes maintenance reports.
• Coordinates schedules and monitors performance of staff, and arranges for training as needed.
• Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED