Service Director

USHG•New York, NY

17h•Onsite

About The Position

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality. The Service Director is responsible for driving excellence with a strong emphasis on genuine, warm hospitality across all front-of-house operations. This role requires finding the perfect balance between standards and intuition, identifying opportunities to improve in real time, and leading by example through coaching on the floor. The Service Director must possess a professional, polished approach to leadership to ensure the successful execution of service and hospitality, embodying USHG's Behaviors while teaching and coaching the team on company expectations, policies, and protocols.

Requirements

3+ years dining room experience in hospitality & fine dining
Excellent food and beverage knowledge
Strong passion for and skill in education
Excellent verbal & written communication
Understanding of Microsoft Office applications (Excel, Word, Outlook etc.)
English fluency

Nice To Haves

management experience preferred
Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
Spanish preferred

Responsibilities

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Provide and inspire genuine hospitality by being a great example on the floor, which entails reading the room, identifying opportunities in real time, and taking a proactive approach to refining the overall guest experience
Lead, develop, and maintain a robust and high-performing team to ensure best-in-class service while embodying USHG’s Behaviors
Continuously refine service manuals and evolve SOPs as operations and service standards develop
Partner with the General Manager and Assistant General Manager to forecast staffing needs based on business demands
Create and manage dining room schedules to ensure proper staffing levels, operational efficiency, and compliance with labor laws
Support daily service and event planning processes by collaborating with Operations, Events, and Culinary teams.
Maintain precise knowledge and adherence to all applicable laws, policies, and procedures

Benefits

Competitive pay and bonus potential: Annual compensation of $85,000 - $90,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge: Generous paid time off and paid parental leave to support life outside of work
Investing in your future: A matched 401(k) plan to help you grow long-term savings
Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility: Pre-tax commuter benefits for transit and parking
Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.