Service Director

B & D Industries•Service Director, NY

21d

About The Position

Summary The Director role must be able to steer the company in the most profitable direction while also implementing and living B&D’s mission, vision, and values. The role requires a very high capacity to think strategically and critically, while supporting strategic guidelines developed amongst the executive and director groups, to drive the objectives defined for the company. The expectation from the Executive team of this role is to act as a team builder, leader, and mentor to cultivate and support the growth of their teams, while maintaining a sincere focus on the highest customer experience deliverable, to ensure continued profitable revenue growth. The Service Director is a socially poised, extroverted problem-solver who likes change and innovation while driving the big picture. The Service Director reports to and collaborates with the Sr. Director of Construction and other executive leadership for the overall management of the assigned areas of oversight. The position takes the lead in organizing, directing, training, and growing B&D’s service personnel and work. Maintaining and strengthening appropriate relationships with clients will be vital in order to ensure satisfaction and profitable growth. This person will actively participate in business development and marketing efforts to obtain new clients and small projects. Directing and designing activities/projects is crucial as this will provide direction and support for the area’s daily operational activities. The position serves as the intermediary between area employees and executive management. While the job requires the ability to act independently, a sense of urgency, and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position. The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive and the ability to stay focused on results, despite changing conditions, is the key to achieving the performance objectives of this job.

Requirements

Bachelor’s degree in Construction Management, Engineering, or a related degree required
Graduation of a trade apprenticeship program may substitute for required degree
Relevant work experience (4+ years) may substitute for the degree or certificate
5+ years management experience in the construction industry required
OSHA-30 required
Relevant work experience may substitute for the degree or certificate
Must be OSHA 10 certified
5+ years with B&D Industries, Inc.

Nice To Haves

Project Management Certification preferred

Responsibilities

Develop and execute annual, tactical, and strategic business plans that cover a specific geographical area, function, and/or client, which will drive advancement and improvement in the organization
Read and understand all terms and conditions of agreed-upon contracts and scope of work in its entirety and fully understand the contract language at the onset of every project to direct the project team accordingly
Marketing B&D’s services and capabilities to new clients and handling contract negotiation and executions within its assigned area
Safely planning, staffing, organizing, and directing activities
Must be operating at an advanced level of customer service to ensure existing and new customer satisfaction is at the highest level achievable
Provide routine onsite visits designed to gauge customer satisfaction of ongoing and completed work
Provide customer feedback to Service and Project Managers and identify, anticipate, and ultimately be responsible for addressing customer needs and concerns
Actively participate in the selection of new area staff, performance reviews, and development of existing staff and foster a positive team environment to strengthen employee engagement, development, and morale
Review and direct the activities of service personnel to ensure smooth booking, dispatching, service work execution, billing, and collections
Lead marketing and business development efforts directed at its assigned geographical area, functional area, and/or client
Work with executive leadership to prepare annual business plans and budgets, and manage area profit/loss including projects and overhead to maximize profitability
Implements and enforces all B&D’s safety, project, general, and administrative policies, and procedures
Projection/budget management and timely preparation for monthly WIP meetings
Review estimates for potential jobs or service agreements based on rates to ensure a quality submission
Maintain effective mentorship skills, acting as the primary source of help, support, and assistance to direct reports while also being available to all area staff
Review, implement, interpret, and explain applicable laws and regulations related to work in their area
Possess a sound understanding of market conditions to ensure B&D stays ahead of the game
Handle difficult and sensitive situations using sound, independent judgment within general policy and legal guidelines while seeing the employee through to resolution
Assist managers in analyzing breakout estimates from estimators and formulate their own cost projections based on personal understanding of the project
Handle difficult and sensitive situations using sound, independent judgment within general policy and within legal guidelines
Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing
Job requires advanced computer proficiency and critical thinking skills
Other duties, activities and responsibilities may vary and change as assigned