Director of Service

Allied Universal • Kennesaw, GA

2d

About The Position

Allied Universal® Technology Services is hiring a Director of Service to lead and scale regional service operations for Allied Universal Technology Services. This role is responsible for driving profitable service growth, expanding recurring revenue, and strengthening customer relationships while ensuring disciplined operational execution. The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company’s long-term growth objectives and core values.

Requirements

• High school diploma or equivalent
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of five (5) years of experience in successfully building and developing teams in the security or customer service-related industry
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Strong leadership, customer service, communication, and team-building skills with the ability to influence others
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines
• Working knowledge of CRM platforms to track customer interactions, escalations, renewals, and growth opportunities, with the ability to analyze service data and translate insights into actionable operational improvements
• Proficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, SharePoint, and Word
• Able to build effective internal and external relationships and travel up to 50% as business needs require
• College degree in business administration, management, or related field

Nice To Haves

• College degree in business administration, management, or related field
• Experience in a service-related or security integration industry
• Experience working with field service management (FSM) platforms to manage dispatching, technician productivity, SLAs, and work order lifecycle
• Professional certifications in project management or resource management (e.g., Project Management Professional (PMP), Six Sigma, Agile, Waterfall)
• Factory certifications in relevant technology platforms (Software House, Lenel, Brivo, Open Options, Exacq, American Dynamics, Milestone, OnSSI, etc.)

Responsibilities

• Own regional service operations, performance, staffing, region coverage, and customer retention
• Maintain full accountability for service execution, QA/QC standards, safety compliance, and contract adherence
• Manage regional Services P&L in partnership with the Regional VP and National Services team
• Build and sustain strong customer relationships while ensuring SLAs, metrics, and contractual obligations are met
• Lead resolution of escalated service issues, minimizing customer impact and driving satisfaction
• Drive service growth through attach rates, renewals, MAC agreements, and expansion of service contracts
• Lead, hire, develop, and retain Service Managers and regional service teams
• Establish performance goals, development plans, and accountability measures for all direct reports
• Partner with the Regional VP on performance evaluation, compensation, and organizational effectiveness

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED