Service Director

A & L RV Sales LLC • Bellwood, VA

3h

About The Position

What You’ll Do:
Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
Ensure a consistently high level of internal and external customer satisfaction throughout the service department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
Create and maintain strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
• Knowledge of RV's and RV systems is a plus
• Strong written and verbal communication skills
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook)
• Ability to read and analyze P&L reports
• Valid driver's license required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

Nice To Haves

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Knowledge of RV's and RV systems is a plus

Responsibilities

• Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
• Create and maintain strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees