Service Desk Technician

Applied Medical•Rancho Santa Margarita, CA

2d•$22 - $36

About The Position

The Service Desk Technician at Applied Medical provides essential technical support to team members across the organization. This role ensures smooth operation of computer systems, software applications, and telecom services, contributing to the efficiency and reliability of Applied Medical’s IT infrastructure. The Service Desk Technician plays a key role in troubleshooting issues, managing user accounts, and delivering exceptional customer service in a fast-paced environment.

Requirements

Minimum of two years of experience in desktop support or help desk roles.
Hands-on experience with Windows 10 and Windows 11, Active Directory, System Center Configuration Manager (SCCM), and Microsoft Office.
Strong computer, application, and network troubleshooting skills.
Proven verbal and written communication skills for supporting end users in a call center environment using remote support tools.
Top-tier customer service skills and commitment to delivering a quality client experience.
Experience providing desktop support in a multi-building corporate campus environment.

Nice To Haves

Bachelor’s degree in Computer Information Systems, Management Information Systems, or a related field.
Familiarity with enterprise tools such as SAP, Digital Guardian, Cisco AMP, Mimecast, Office 365, BitLocker, InTune, Azure, and ServiceNow.
Experience with macOS and troubleshooting issues on iOS and Android platforms.
Advanced knowledge of Transmission Control Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and virtual local area networks (VLANs).
Ability to exercise independent judgment within established procedures.

Responsibilities

Provide technical support for computers, software, and telecom systems as part of Applied Medical’s IT Service Desk.
Respond to requests for assistance via phone and email in a call center environment, logging issues in the IT Service Management system.
Troubleshoot and resolve problems with peripheral equipment, including printers, scanners, copiers, and audio-visual systems.
Perform user account management tasks, including system monitoring and administrative updates.
Educate users on system functionality and best practices to enhance productivity and minimize downtime.
Collaborate with IT team members to escalate complex issues and ensure timely resolution.
Maintain accurate documentation of support activities and follow established procedures for compliance and quality assurance.