Service Desk Technician
Ascend Technologies•Little Rock, AR
•$45,000•Remote
About The Position
This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.
Requirements
- Strong technical aptitude with Level 1experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements.
- One year of experience in a technical position. Service Desk or customer support experience preferred.
- Top performers in customer service positions: answering support calls, emails and following up with clients.
- Consistently exceeded customer expectations by providing exemplary service
Responsibilities
- Act as the first point of IT support for our customers
- Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
- Resolve end-user incidents and requests efficiently
- Explain technical issues and terms in a way our clients can understand
- Providing high-end, customer focused service that our clients expect
- Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary)
- Other responsibilities as assigned by management
Benefits
- health, dental, and vision insurance
- retirement savings options
- flexible time off (FTO)
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
