Service Desk Technician
About The Position
Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers’ management and technical requirements in the intelligence, defense, homeland security and commercial market space. Our customers’ and Syntelligent’s success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented. Syntelligent is seeking candidates for placement on our existing contract. We are seeking a full-time Service Desk Technician. This is a pipeline position for future openings on the contract Location: Augusta, GA Schedule: Day/ M-F Anticipated Salary Range: $20.00- $21.83 hourly
Requirements
- High School Diploma or equivalent required.
- Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
- Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
- Understanding of Active Directory to unlock and reset passwords.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to troubleshoot and resolve email issues, specifically MS Outlook.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
- Must be willing to work all shifts. The operations we support are 24/7/365.
- Clearance: Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one).
- Due to estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.
- Mental Requirements: Must be able to multi-task and rapidly change priorities with limited notice.
- Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.
Nice To Haves
- Previous computer technical support.
- MCP, Dell or other industry identified certifications.
Responsibilities
- Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
- Assists with navigating around application menus, may be required to remote into customer's computer.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
