Service Desk Technician

QinetiQ US

5d • Onsite

About The Position

QinetiQ is seeking a highly motivated Service Desk Technician with strong system administration, PC technician and problem-solving skills to serve as a key member of our IT team providing support in the following areas:

Requirements

• 3-5 years' experience as a Service Desk Technician
• Naturally curious and assertive problem solver, identifies a problem, creates a plan, and executes the plan successfully.
• Experience supporting users in a cloud/hybrid Microsoft 365 environment.
• Proficiency administering and troubleshooting Windows clients.
• Strong interpersonal skills to effectively communicate and convey technical information to executive/C-level management suite.
• Experience supporting and troubleshooting a wide range of conference room technology and software.

Responsibilities

• Provide rapid on site support to our executive/C-level management team on site in the Franklin office.
• Respond to on site outages and emergencies and escalate to appropriate infrastructure team members as necessary.
• Provide remote support to employees working off site (remote, satellite offices, etc.).
• Accurately document and track all work within ServiceNow ticketing system.
• Provide first-line support and troubleshoot conference room technology, Windows-based workstations, LAN/WAN IP networks, digital & VoIP telephony systems, applications, and others as needed.
• Actively create knowledge-base articles and contribute to employee self-help and internal IT documentation libraries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees