Service Desk Technician
About The Position
Looking for 4 highly motivated driven individuals who are not afraid of a challenge. IT knowledge or previous Help Desk or customer service roles are preferred. This will be a fast paced roll and they will need to be able to keep calm under pressure while working with a level of urgency and accuracy. There is a level of stress that comes with working a Hospital environment that you do not encounter else where. Candidates MUST have excellent customer service, a positive attitude and MUST keep our mission at heart while here working with us. We keep a one team one mission mentality here so we want to make sure that whoever comes in will integrate well with that same mindset and attitude. It takes all of us and Teamwork is a must. • Resolves basic to intermediate issues escalated from lower support tiers. • Utilizes technical and communication skills for both remote and in-person assistance. • Documents work performed and completed through Incidents and Requests/Tasks. • Installs approved applications on endpoints as needed. • Responsible for identifying and escalating installation issues for further investigation. • Works with IS Inventory department to verify and track licensing where applicable. Assists in organizational project work, contributing to seamless implementations. • Serves as a key resource supporting project go-lives. Reviews and studies established knowledge base articles and documentation for accurate incident and task completion.
Requirements
- IT knowledge or previous Help Desk or customer service roles are preferred.
- Candidates MUST have excellent customer service, a positive attitude and MUST keep our mission at heart while here working with us.
- Teamwork is a must.
- Asset management
- Asset inventory
- Windows
- Troubleshooting
- Inventory
- Windows 10
- Active directory
- Support
- Desktop
- Hardware
- Basic troubleshooting/desktop skills
- ServiceNow
- Looking for candidates with good attention to detail. Will be documenting all hardware and must be accurate and concise. Will be helping support over 1500 application and systems
Responsibilities
- Resolves basic to intermediate issues escalated from lower support tiers.
- Utilizes technical and communication skills for both remote and in-person assistance.
- Documents work performed and completed through Incidents and Requests/Tasks.
- Installs approved applications on endpoints as needed.
- Responsible for identifying and escalating installation issues for further investigation.
- Works with IS Inventory department to verify and track licensing where applicable.
- Assists in organizational project work, contributing to seamless implementations.
- Serves as a key resource supporting project go-lives.
- Reviews and studies established knowledge base articles and documentation for accurate incident and task completion.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
