Service Desk Technician - #2912
About The Position
We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Pittsburgh office. A high school diploma or equivalent is required. The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid work schedule is available after 30 days of employment.
Requirements
- 3 to 5 years related support experience in a Microsoft Windows environment
- Familiarity with personal computer hardware and software configurations
- Attention to detail
- Customer Service Focus
- Documentation
- Proper follow-up skills
- Ownership of issues end to end
- Quick Learner in an ever changing environment
- Wish to grow within the IT realm
- A high school diploma or equivalent is required
Nice To Haves
- A+ and/or MCP certification is a plus
- Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus
Responsibilities
- Provide Service Desk support and be accountable for the response and diagnosis of end-user issues
- Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns.
- Manage, record, report support activities and inventory.
- Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
- Travel between Wade Trim locations to provide computer, network, video conferencing support services
- Provide on-site support and assistance for local CADD engineering applications and plotting
- Troubleshoot server and network issues
- Write effective user-oriented Helpdesk work order resolution documentation
- Attend seminars and/or training classes
- Anticipate and provide resolutions to problems
- Provide hands and eyes support for Server and Network teams
- Maintain a safe working environment
Benefits
- medical
- dental
- vision
- life insurance
- short and long-term disability coverage
- education reimbursement
- 401(k)
- performance bonuses
- employee stock program
- Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, The Inclusion Experience, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
