Service Desk Technician - #2912

Wade Trim • Pittsburgh, PA

6d • Hybrid

About The Position

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Pittsburgh office. A high school diploma or equivalent is required. The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid work schedule is available after 30 days of employment.

Requirements

• 3 to 5 years related support experience in a Microsoft Windows environment
• Familiarity with personal computer hardware and software configurations
• Attention to detail
• Customer Service Focus
• Documentation
• Proper follow-up skills
• Ownership of issues end to end
• Quick Learner in an ever changing environment
• Wish to grow within the IT realm
• A high school diploma or equivalent is required

Nice To Haves

• A+ and/or MCP certification is a plus
• Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus

Responsibilities

• Provide Service Desk support and be accountable for the response and diagnosis of end-user issues
• Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns.
• Manage, record, report support activities and inventory.
• Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
• Travel between Wade Trim locations to provide computer, network, video conferencing support services
• Provide on-site support and assistance for local CADD engineering applications and plotting
• Troubleshoot server and network issues
• Write effective user-oriented Helpdesk work order resolution documentation
• Attend seminars and/or training classes
• Anticipate and provide resolutions to problems
• Provide hands and eyes support for Server and Network teams
• Maintain a safe working environment

Benefits

• medical
• dental
• vision
• life insurance
• short and long-term disability coverage
• education reimbursement
• 401(k)
• performance bonuses
• employee stock program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees