Service Desk Technician

Rose Pest Solutions•Madison Heights, MI

12d•$40,000 - $45,000

About The Position

Rose Pest Solutions is actively seeking a vibrant, positive, and professional individual to join our team as a Service Desk Technician. At Rose, our service desk technicians play a pivotal role in providing fast and effective technical assistance to both clients and coworkers, addressing queries on basic and technical issues. Join us in this dynamic and rewarding position! Why Work for Rose Rose is a 4th generation family owned-and-operated regional business, established in 1860; making Rose the oldest pest management company in the nation! We provide innovative pest solutions to clients throughout Michigan, Ohio and in parts of Indiana, Pennsylvania, and West Virginia. Our training and technical divisions are developed and led by our on-staff entomologists to ensure we are providing clients with the most current and effective solutions available today. Get the stability of a family-owned company with over 150 years of success. Here you will have the freedom to grow as an individual and think outside the box. If you want to like what you do, make a difference and be part of a team that is passionate about delivering quality service, contact Rose today! Our privately owned company holds a great deal of opportunity for people who want to step up and start an exciting career. Responsibilities As a service desk technician, your main role will be to provide support for computer software and hardware issues, including Mac and Windows operating systems. You'll be managing trouble tickets, receiving, documenting, and updating issues reported by users via email, telephone, or in-person. It will also be your responsibility to keep users informed about the progress of their tickets and when they are resolved. Regular maintenance of computer networks, hardware, software, and other equipment is also part of the job. You'll get to develop and implement solutions for computer-related issues, both on your own and as part of a team. Additionally, you'll have the opportunity to test new hardware and software and oversee the installation of computers and mobile devices. This role is perfect for someone who enjoys working independently in a fast-paced environment, likes being the person others turn to for help, and can stay organized and detail-oriented without constant supervision. Successful team members will have strong communication and computer skills, pay attention to detail, and be able to work well with clients while having a genuine desire to assist others.

Requirements

Be at least 18 years of age
Have a high school diploma or equivalent
Be a U.S. citizen or possess documentation required to work in the United States
Are able to work before 8am and after 5pm, and/or on weekends
Has valid motor vehicle operator's license and a good driving record
Is able to read, speak, write and comprehend English
Proficient in MS Windows and basic office software programs
Proven ability to quickly learn and use new software program
Proficient in data entry and typing
Able to use basic office equipment: copier, fax machine, etc.
Ability to organize, plan and prioritize time and work
Excellent oral and written communication skills
Able to adapt to changing work demands and requirements
Understands value of promoting cooperation, building teamwork and resolving conflict
Sit, stand and crouch
Lift and carry up to 15 lbs.

Responsibilities

Provide support for computer software and hardware issues, including Mac and Windows operating systems.
Manage trouble tickets, receiving, documenting, and updating issues reported by users via email, telephone, or in-person.
Keep users informed about the progress of their tickets and when they are resolved.
Regular maintenance of computer networks, hardware, software, and other equipment.
Develop and implement solutions for computer-related issues, both on your own and as part of a team.
Test new hardware and software and oversee the installation of computers and mobile devices.