Service Desk Technician

TEKsystems • Austin, TX

11d • $20 - $23 • Hybrid

About The Position

Join a fast-paced, enterprise-level IT support team in Austin! We’re seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat.

Requirements

• 2–3 years of helpdesk experience in a corporate/enterprise setting
• Experience with Windows 10/11, Office 365, and remote support tools
• Prior experience handling phone and chat support (2–3 concurrent chats)
• Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell)
• Ability to type 40+ WPM and multitask effectively
• Strong communication and customer service skills
• Must be willing to submit to fingerprinting background AND drug screening

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications
• Resolve issues via phone, chat, and remote tools
• Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms
• Use ticketing systems and knowledge base articles to resolve incidents
• Maintain high performance in a metric-driven environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees